Shipping, Fees & Delivery Times
Our goal is to keep the ordering process as simple as possible. Although we did offer free shipping in the past, unfortunately with our shipping costs doubling in 2021, we can no longer sustain a free shipping policy.
All shipments for purchases of over $120.00 will be sent and a tracking number provided on the shipping date. Orders for under $120.00 may be sent by regular parcel post.
All Ebikes ship to your home via UPS. There is a $250.00 shipping fee added at checkout.
Batteries are shipped out via UPS and are billed at $50.00 per battery for shipping.
Ebike Conversion Kits are shipped out via UPS for $50.00
Orders for all other accessories will be billed a $7.50 shipping fee
SAVE: There is no shipping charge if you pick up your order from our Ottawa location.
Battery are usually delivered factory direct within 3-4 weeks although we do have limited stock in our Ottawa warehouse that are available for delivery within a few days.
Shipping times for in stock ebikes (marked as Ready to Ship) vary from 2-3 business days to process and ship the order via UPS Standard service. You will be provided a tracking number. Freight time will depend on location but typically takes between 3 to 10 days. All in all, you typically receive your new ebike within 2 weeks of payment confirmation if marked as a ready to ship item.
All ebikes on our site are available. In stock (ready to ship) items go out from our warehouse in Ottawa, a manufacturer warehouse in Mississauga, Ontario or from a manufacturer wareouse in California. Assembled models are only available locally in the Ottawa area. We do not ship assembled ebikes. We only ship ebikes in manufacturer packaging. Typically bikes are 90-95% assembeled. and coem with simple instructions and all tolls necessary to get it assembled within an hour.
Custom ebike orders or orders for items we do not have on hand are welcomed. There is no ebike that is shown on our site that we would not be able to deliver to you within 6 weeks. Let us know what you want and we can even taylor an ebike to your specific needs. Those are also shipped directly from the factory or can be picked up from our location in Ottawa, Ontario..
Factory direct shipments are still free of charge but will originate from the AostirMotor or Ecotric China based manufacturing facility rather than from a North American warehouse. Factory direct shipments take 2-3 weeks longer than a shipment from our in stock ready to ship North American inventory. Select Factory Direct models offer upgrades where the client can receive their ebike within 4 weeks of payment. The 4 week expedited air shipping does not apply to the larger fatbike models because of air freight weight and size restrictions.
Shipping for ebikes is offered through UPS. It is free everywhere within the 10 provinces. A slight surcharge may apply to remote locations and will be assessed on an individual case basis. Once your ebike ships, you will be emailed a UPS tracking number so you can see when the scheduled delivery time will be! Because of its value, you will be required to sign for the delivery of your ebike package. Order for accessories will be shipped via best available method and carrier.
PICK UP FROM THE WAREHOUSE IN OTTAWA, ONTARIO, CA
If you wish to pick up your order directly from the warehouse, please contact us to set up a pick-up date and time.
HOW THE BIKE IS SHIPPED
All our electric bikes are shipped 90% assembled. When you receive your bike, you simply need to attach the front wheel, set up the handlebars to your correct height and screw in the pedals, put in the seat and. Voila!