Shipping And Delivery
Our goal is to keep the ordering process as simple as possible. We offer free shipping to all 10 Provinces on all purchases over $100.00. Orders under $100.00 will be billed a $7.50 shipping fee and will be sent via regular mail through Canada Post. Orders over $100.00 are shipped free of charge via UPS or other national carrier with a tracking number.
Battery rates include freight and are usually delivered factory direct within 3-4 weeks although we do have limited stock in our Ottawa warehouse that are available for delivery within a few days.
Shipping times for in stock ebikes (marked as Ready to Ship) vary from 2-3 business days to process and ship the order via UPS Standard service. You will be provided a tracking number. Freight time will depend on location but typically takes between 10 to 17 days. All in all, you typically receive your new ebike within 2-3 weeks of payment confirmation.
All ebikes on our site are available. In stock ready to ship items go out from our warehouse in Ottawa, a manufacturer warehouse in Mississauga, Ontario or from the manufacturer US wareouse in California. Demo Models are only available locally in the Ottawa area.
Custom ebike orders or orders for items we do not have on hand are welcomed. Custom bike orders usually take 5 to 6 weeks for delivery. Let us know what you want and we will taylor the bike to your specific needs. Those are also shipped directly from the factory or can be picked up from our location in Ottawa, Ontario..
Factory direct shipments are still free of charge but will originate from the AostirMotor or Ecotric China based manufacturing facility rather than from a North American warehouse. Factory direct shipments take 2-3 weeks longer than a shipment from our in stock ready to ship North American inventory. Select Factory Direct models offer upgrades where the client can receive their ebike within 4 weeks of payment. The 4 week expedited air shipping does not apply to the larger fatbike models because of air freight weight and size restrictions.
Shipping for ebikes is offered through UPS. It is free everywhere within the 10 provinces. A slight surcharge may apply to remote locations and will be assessed on an individual case basis. Once your ebike ships, you will be emailed a UPS tracking number so you can see when the scheduled delivery time will be! Because of its value, you will be required to sign for the delivery of your ebike package. Order for accessories will be shipped via best available method and carrier.
PICK UP FROM THE WAREHOUSE IN OTTAWA, ONTARIO, CA
If you wish to pick up your order directly from the warehouse, please contact us to set up a pick-up date and time.
HOW THE BIKE IS SHIPPED
All our electric bikes are shipped 90% assembled. When you receive your bike, you simply need to attach the front wheel, set up the handlebars to your correct height and screw in the pedals, put in the seat and. Voila!