Ebikes-Canada.com will ship your ebike via UPS. It can be shipped directly to your home or to the nearest UPS Store in all 10 provinces. Shipments to remote areas are possible, but include a remote location surcharge that may need to be determined on a per case basis. Because of the ever increasing logistics costs, a flat shipping fee is added for ebikes purchases at checkout. It varies per province from $250 to $350 and will be added to the cart at checkout based on your address for delivery.
Orders for under $450.00 may be sent by regular parcel post without a tracking number. Orders under $450 will be billed a $15.00 shipping fee.
One exception is the batteries. The price for the batteries is inclusive of freight even if above the $450 mark. Batteries are usually delivered factory direct within 2-3 weeks, although we do have limited stock in our Ottawa location that are available for delivery within a few days. Inquire with us before you buy, if you want it sooner than 3-4 weeks.
Shipping times for in stock ebikes (marked as Ready to Ship) vary from 2-3 business days to process and ship the order. You will be provided a tracking number. Freight time will depend on location but typically takes between 3 to 10 days. You should receive your new ebike within 2 weeks or so of payment confirmation, if the ebike is marked as a ready to ship item.
All ebikes on our site are available. In stock (ready to ship) items go out from our warehouse in Ottawa, a manufacturer warehouse in Mississauga, Ontario or from a manufacturer warehouse in California. Assembled models are only available locally in the Ottawa area. We only ship ebikes in manufacturer packaging. Typically ebikes are 90-95% assembled and come with simple instructions and all the tools necessary to get it assembled. It takes roughly 20 to 40 minutes to assemble your new ebike. We do not ship assembled ebikes but we casn assemble one for you if you deal with the cost of freight and packaging. There are services that package and ship assembled bikes for travel which may be somethign you may want to consider if you preffer getting your ebike assembled. Assembly of an ebike will add 2-3 days to the delivery time.
Custom ebike orders, or orders for items we do not have on hand are welcomed. There is no ebike that is shown on our site that we would not be able to deliver to you within 8-10 weeks. Let us know what you want, and we can even tailor an ebike to your specific needs. Custom built ebikes are usually shipped directly from the factory, or can be picked up from our location in Ottawa, Ontario.
Factory direct shipments will be shipped from the manufacturing facility, rather than from a North American warehouse.
SHIPPING METHOD
Shipping for ebikes is offered through UPS. Shipping fees will be calculated at checkout based on your delivery address. A surcharge may apply to remote locations and will be assessed on an individual case basis. Once your ebike ships, you will be emailed a UPS tracking number so you can see when the scheduled delivery time will be! Because of its value, you will be required to sign for the delivery of your ebike package. Orders for accessories will be shipped via best available method and carrier.
PICK UP FROM THE WAREHOUSE IN OTTAWA or MISSISSAUGA ONTARIO
If you wish to pick up your order, please contact us to set up a pick-up date and time.
HOW THE BIKE IS SHIPPED
All our electric bikes are shipped 90-95% assembled. When you receive your bike, you simply need to attach the front wheel, set up the handlebars to your correct height, set the display on the handlebars, screw in the pedals, put in the seat. Charge the battery for 10-12 hours before your first ride and you are good to go.