One of Ebikes-Canada’s main goals is to provide every single customer with the perfect product at the best possible price. We take customer satisfaction very seriously and work with both customers and manufacturers to ensure that the quality of our product and service surpass expectations.
All the ebikes shipped to our customers are brand new factory sealed boxes unless explicitly stated in the product description or purchased on location from demo session. We will never sell any open-box, refurbished or returned ebikes or any other ebike component as new.
Before you return your product, please contact our support department for assistance. We can likely provide helpful suggestions to correct any issues you may have.
Order Cancellation: Any unshipped orders (including pre-orders) can be cancelled at any time prior to shipment for a full refund. Refunds will be returned to the method of payment used for the order. If an order was partially fulfilled, then any unshipped portion of the order will be eligible for free cancellation with a full refund.
Returns of Unused Ebikes and Components: Unused ebikes are eligible for a refund within 7 days starting from the day you receive your ebike. Returning an open box ebike is subject to a 15% restocking fee + $100 return freight fee.
You are required to return your ebike in the same condition it was received and packed in its original packaging. The ebike is subject to inspection upon delivery and if deemed unsellable, or not in it’s original condition, and packaged in the same method, it will be sent back at the customers expense. If packaging is dammaged upon arrival take photos fro as many angles as necessary to show the damage of the packaging and send us the photos. Do not open the box until we have advised you that is is OK to do so.
You have 7 days to return any unused accessories purchased on our website. There is no restocking fee but we do ask that you pay for return shipping. Refund is processed once we inspect returned accessories.
How long does it take for my return to be processed?
Refunds for validated and inspected returns are processed within 5-10 business days of receiving the return.
Where do I send my return?
Return freight will be arranged by us on any ebike claim initiated within 7 days of delivery. The appropriate information will be sent to you by email if you are looking to return a component or an ebike.
What if my order arrives damaged, or there is a fault?
Our team works diligently to make sure this never happens and the manufacturing facilities we use have stringent quality control systems in place as well as appropriate certifications and testing guidelines in place. If you do receive damaged goods, or have a unit with a serious and obvious manufacturing defect, please contact us here.