FAQ

Ebikes-Canada Ebikes
Ebikes-Canada Ebikes

Below are some frequently asked questions. If you have more, please contact us.

Do you provide the installation of conversion kits?

We do not. We sell kits and batteries for the do it yourselfers but do not offer installation or consulting services at this time.

Are ebikes legal in Canada?

Yes, but there are different conditions depending on the province where you are located. Read our blog post to find out more or check out Wikipedia for most recent updates

What is an ebike?

An electric bicycle is simply a regular bicycle fitted with an electric motor that is designed to make the ride more pleasant. Most ebikes can operate in three modes:

Pedal-Only – You can ride an ebike just like a regular bicycle, powered only by you.

Pedal-Assist – An on-board computer activates the motor (only when the pedals are turning) in order to assist the rider. This mode makes it easier to pedal up hills and against the wind or simply to go faster on flat ground. The user can typically control the level of assistance received from the motor by adjusting input to the display unit through a switch mounted on the handlebars.

Electric-Only – The rider simply twists the throttle to engage the motor and start moving. In this mode, you do not need to pedal, making it great for taking a break without necessarily having to stop travelling.

Read our blog post to find out more.

Do your ebikes arrive fully assembled?

Your ebike arrives 95 per cent assembled. You will need to put on the front wheel, install the handlebars, screw on the pedals, attach the fender and the front light, and you are good to go! The whole set-up shouldn’t take more than 30-45 minutes. You do not need any special skills or tools. Everything you need is typically included with the bike.

Can I use my ebike in the rain?

Ebikes are quite water resistant and can be hosed down and washed like any other bicycle. While ebikes aren’t fully waterproof and should not be submerged in water, generally speaking, riding through a puddle is certainly not an issue. The motor, battery, and display are fully sealed and can resist rain, snow and being hosed down after a muddy ride. Like any other bike, you’ll need to make sure to keep your chain lubed and well cared for to ensure optimal performance under wet conditions.

What size bike should I get from what you offer?

As a rough sizing estimate, you can consider.

Models with 20″ rims: 4’8″ to 5’10”
Fat Tire Models with 20″ rims: 4’10” to 6’0″
Models with 26″ rims: 5’3″ to 6’3″
Fat Tire Models with 26″ rims: 5’5″ to 6’5″

What does your ebike warranty cover?

Our warranty covers the frame, motor, battery, controller and display for 1 year. Parts of the bike that are subject to wear and tear such as gears, sprockets, cables and chains, etc…. and are not covered under the warranty.

You can expect to receive complete support from our customer and technical service teams to assist you with any issues you may encounter for the life of your ebike.

Where is my Serial Number

The serial number is typically found at underside or top of the crank housing, at the headset near handlebars, on rear stays near back tire hub, or near the bottom of the seat downtube

What is your return policy?

Unused ebikes are eligible for a refund within seven days starting from the day you sign for the receipt of your bike. Returning an open box ebike is subject to 15 per cent restocking fee plus $100 return freight fee. You can find our complete return policy here.

What size and type of ebike conversion kits do you offer?

We sell kits with 250 W, 350 W and 500 W motors. These can be front wheel, rear wheel or mid-drive units. Systems are either 36 V or 48 V, and the controllers are set to perform according to Canadian standards.

Can I get an ebike conversion kit with more power?

Yes. Talk to us and let us know what you are looking for. We can supply you with kits up to 8,000 W and 72 V but these would not be for street use in Canada. Great for the cottage but not for city streets. Bicycles modified with these more powerful conversion kits could only be used off road because they are not legal to ride on public roads in Canada.

Are your ebike conversion kits to Canadian standards?

Absolutely. We only sell products that are certified for use in Canada and are limited to a top speed of 32 km/h.

If you are looking for something to use in Europe, we can accommodate your request as a custom order. Simply message us before you place your custom order and we can configure your kit for use in Europe by limiting the top speed to 25 km/h.

What does error code on LCD mean?

Below is a list of some of the most common error codes:

  • 3: controller error
  • 4: throttle error
  • 5: motor error:
  • 10: motor hall sensor error
  • 30: LCD error

Where else can I find good information about ebikes?

ebikeschool.com
electricbike.com
electric-bike-kit-install-instructions

Have more questions?

Contact us. We would be happy to help!